Disclaimer and Terms and Conditions
  SMS Disclaimer Notice
  No Liability for Postal and Courier Service
  Privacy Policy
  Beware of fraudulent job offers

Disclaimer and Terms and Conditions

VFS is an outsource partner of the Embassy/Consulate General of Italy. In this capacity VFS is responsible for collecting visa applications, scheduling of appointments for submitting visa applications, collecting the processed passports from the Embassy/Consulate General of Italy and returning the passport back to the applicant.

Note: There are circumstances where in, the Embassy/Consulate General of Italy will hand over the passport to the Applicants directly.

The Embassy/Consulate General of Italy decides if a particular visa application should be accepted or rejected. The decision making process is a discretionary right of the Embassy/Consulate General of Italy, who may require additional documentation to enable them to reach a decision. VFS does not have any say on acceptance or rejection of any particular visa application by the Embassy/Consulate General of Italy and therefore VFS shall not be liable for any delay in processing or rejection of the visa application.

Whilst every precaution is taken while handling the passport of Applicants, due to unforeseen events and circumstances, if the passport is lost in transit while they are sent by VFS to the Embassy/Consulate General of Italy for processing and/or from the Embassy after processing back to VFS and/or from VFS to the Visa Applicant (if requested by such Visa Applicant to send by courier) after the process is completed by the Embassy/Consulate General of Italy, for any reason including but not limited to accidents, theft, natural calamities (act of god) or any other reason, VFS will not be liable (monetarily or otherwise) or be responsible in any manner to the applicant for the same.

VFS Global shall have no liability for any delays, or for loss of or damage to any visa application, passport or other documents, caused by, or occurring whilst any application, passport or document is in the possession of, any third party postal or courier service, including transportation of visa applications, passport or other documents between VFS Global and Consulate General of Italy in Mumbai and when being returned by VFS Global to the visa applicant.

It is expressly understood that when the applicant or representative of the applicant avails the services of VFS, the applicant has understood the terms, conditions and details mentioned here in.

VFS may place advertising material along with the passport while returning the same, back to the applicant. If the applicant does not wish to receive any advertising material along with the passport, the applicant must intimate VFS in advance. Please note that the Italian Government does not endorse any products and/or services in advertising material placed along with the passport sent back to the applicant.

No employee of VFS may change / amend / amplify the conditions mentioned herein.

The above terms and conditions shall be governed by the laws of India. All claims, disputes of whatsoever nature arising from the provisions mentioned herein or from the interpretation thereof shall be subject to the exclusive jurisdiction of the courts in Mumbai.

Head Office:
VFS Global Services (P) Ltd,
9th Floor, Urmi Estate
95, Ganpatrao Kadam marg,
Lower Parel (West)
Mumbai - 400 013, India.

SMS Disclaimer Notice

  The Short Messaging Service (‘SMS’) provided to Visa Applicants is to update the current status to the applicant with regards to Visa application process. The information provided by SMS is based on the information provided by Embassy/Consulate General of Italy and as received by VFS.
  While VFS will ensure that information is made available to the visa applicant promptly and accurately. The Visa Applicant shall at all times be responsible for providing and maintaining an SMS text compatible mobile phone number where VFS can send text messages regarding the status of the Visa Application. The Visa Applicant shall be responsible for ensuring connection to a mobile network capable of receiving the SMS Services. The Visa Applicant understands that if the Visa applicant‘s mobile phone is switched off, disconnected for any reasons or is out of coverage for a period of 24 hours or more, the Visa Applicant’s mobile network provider may delete any SMS messages to be received by the Visa Applicant and that VFS shall not be made liable for any such non receipt of the SMS by the Applicant.
  The time to deliver the SMS is dependent on several factors such as upon the traffic on the mobile network and whether the Visa applicant’s mobile phone is within reach and switched on. The delivery time cannot therefore be guaranteed by VFS. VFS is not a mobile network operator and does not guarantee the delivery of SMS text messages.
  The Visa Applicant confirms that the Visa Applicant has provided the accurate mobile number for receiving SMS and that the Visa Applicant is the owner or its legitimate user, or that the Visa Applicant has the consent of the owner or legitimate user, of the mobile phone being used for the Services.
  The Visa Applicant acknowledges that using another person's mobile phone/providing inaccurate mobile phone number/unauthorized use of mobile phone number for receiving the SMS may entail disclosure of Visa applicant‘s confidential information, which shall be at the sole risk of the Visa applicant. All disputes arising from such circumstances shall be solely the liability of the Visa applicant.
  The Services provided by VFS, once purchased, will be available to the Visa Applicant from the time of application till complete processing of the application or such other period as VFS may advise via our website www.vfs-italy.co.in. VFS reserves the right to withdraw the SMS service at any time and without notice.
  VFS may also withdraw the Services if it apprehends that the SMS service is being misused by the Visa Applicants.
  For operational reasons, VFS may vary the technical specification of the Services with or without notice. In the event of any change to the Service, these terms and conditions is to be treated as varied accordingly.
  The Visa Applicant acknowledges that the SMS Services may, at any time, be adversely affected by problems with the Visa applicant mobile phone network, force majeure events including, without limitation, interference to the network coverage, jamming of the signals by the authorities during a terrorist attack, war, natural calamities. VFS shall not be responsible or liable to the Visa applicant for any loss, damage or expenses incurred directly or indirectly by the Visa applicant as a result of any difficulties experienced by the Visa applicant‘s mobile phone service provider. Subject to the constraints described within this paragraph, VFS shall carry out the services with reasonable care and skill
  If the Visa applicant does not receive the status SMS he/she should instantly inform VFS through email or Helpline numbers.
  The SMS service delivers the Visa Application Status based on the information provided by the Embassy/Consulate General of Italy and as received by VFS.
  To use the Services, the Visa Applicant should refer to the instructions available on the www.vfs-italy.co.in website. The Visa Applicant agrees to comply with all instructions provided concerning the Services, including any security instructions. VFS shall be entitled to treat any failure by Visa Applicant themselves to comply with these instructions as a breach of these terms and conditions, which will entitle them to deny the Visa applicant access to the Services.
  The Visa applicant is responsible for paying charges for the message origination. Charges once paid for SMS service will not be refunded under any circumstances.
  The Visa applicant shall at his/her sole risk is responsible for taking all reasonable steps to prevent unauthorized persons gaining access to the Services.
  While VFS takes every precaution for transmission of information, it shall not be responsible or liable for any unforeseen events and circumstances beyond the reasonable control of VFS.
  VFS may in its sole discretion temporarily suspend the provision of the Services if such provision could materially affect the quality of any telecommunications service, including the Services, provided by VFS.
  VFS specifically excludes all liability of any kind (including negligence) in respect of any third party information or other material made available on, or which can be accessed using SMS text services.
  These terms and conditions are governed by the laws of India. All claims, disputes of whatsoever nature arising from the provisions mentioned herein or from the interpretation thereof shall be subject to the exclusive jurisdiction of the courts in Mumbai.

No Liability for Postal and Courier Service

VFS Global shall have no liability for any delays, or for loss of or damage to any visa application, passport or other documents, caused by, or occurring whilst any application, passport or document is in the possession of, any third party postal or courier service, including transportation of visa applications, passport or other documents between VFS Global and Italian Consulate and when being returned by VFS Global to the visa applicant.


VFS GLOBAL (hereinafter referred to as ‘VFS GLOBAL’) is an outsourced partner of Diplomatic Missions across globe, and is authorized to receive applications for various categories of visa, permit and travel document and perform administrative and non-judgmental tasks/functions related to the same, as per the mandate of concerned Diplomatic Missions. By virtue of processing these applications, VFS GLOBAL acts as a data processor and the respective Diplomatic Mission/s are the data controller. This Privacy Policy describes how VFS GLOBAL collects, uses, discloses and manages personal information related to individuals (hereinafter referred to as “Applicant/s”) applying for visas and permits, and makes available to relevant authorities for the purpose detailed below.

Purpose of collection, use, disclosure etc. of Personal Information

Applicants may be required to provide certain information pertaining to them such as name, photograph, address, date of birth, telephone number, passport information, birth certificate, income, citizenship status, marital status, employment details, criminal and educational background information etc. This information is collected as per the requirement mandated by the concerned Diplomatic Missions / Governments and/ or relevant Visa Offices.

Such personal information may be collected, used or disclosed in order to facilitate the processing of visa application(s) and/or request(s) including but not limited to for the following purposes:

  Process applications received for requests for various categories of visa, permit and travel documents etc. and perform various tasks/ functions related thereto;
  Respond to various inquiries on the visa application submission process in general.
  Respond to various inquiries regarding status of application made with VFS GLOBAL;
  Provide/ offer any other services as per requirements of the respective Governments /Diplomatic Missions.

Provision of personal information is voluntary. Please note, however, that a refusal to provide personal information may limit or affect ability of VFS GLOBAL to provide the requested services.

As mandated by the Diplomatic Mission/s, VFS GLOBAL may (by itself of through third party service providers/ vendors) provide various facilities for inquiries related visa application process in general and/ or status of visa applications submitted through VFS GLOBAL such as call center, online tracking, e-mail etc.

  Inquiry about general visa application process:
Users making inquiries as regards visa application process in general, need not provide any personal information.
  Inquiry about status of submitted visa application/s:
Users making inquiries as regards status of visa application submitted through VFS GLOBAL can quote application reference number to receive an update on the status of their visa, permit or travel document applications.

The users may be requested to provide personal information such as given name or family name or date of birth or phone number or street address or email address or application date etc. or combination of such information for verification/ authentication purposes.
  Users making inquiries as regards visa application process however should not ask or reveal the passport number or personal information while interacting via email with VFS GLOBAL and/or its third party service providers/ vendors. Instead use of application reference number is recommended. VFS GLOBAL shall not be obliged to respond to e-mails containing personal information. In case any personal information is disclosed, the same shall be at the sole risk of the Users/ applicants and VFS GLOBAL will not be in any manner responsible for any events of misuse etc.

For the quality control purposes the interaction/s with user/s may be recorded. In such cases the user/s will be informed of this practice and purpose at the start of any such interaction. Unless a different requirement is mandated by the respective Diplomatic Mission/s, such recordings will be purged after a period of 30 days from the date of such interaction/s.

Interview Scheduling:

Certain Diplomatic Missions may require the Applicant’s to attend for personal interview. Applicants will be required to provide their application reference number and/or certain personal information such as family name, given name, date of birth, phone number, street address, email address, application date, and passport number for purpose of scheduling interviews.

All such information, posted, furnished and submitted by the Applicants while scheduling an interview appointment is converted into such formats as may be required and communicated to the respective Diplomatic Mission having jurisdiction to receive such application/s.

Certain data and information related to visa applications received by VFS GLOBAL is presently stored/ hosted at data centre/s in UK (London) and India (Mumbai). The data captured by VFS Global in its systems for processing of visa applications of applicants from European Union is stored within the European Union (EU) boundary. The data of applicants other than that from EU may be stored in VFS Global systems either within the EU boundary at data center in UK (London) or at data center in India (Mumbai).

This information may be used, disclosed by VFS GLOBAL for performing its various obligations towards respective Diplomatic Missions and will be purged within 30 (thirty) days from the date of receipt by VFS GLOBAL. However no information/ data containing Personal Information of the Applicant/s is stored at the data centre/s mentioned above.

Disclosures of Personal Information:

VFS GLOBAL will not trade, rent or sell personal information of the Applicants. VFS GLOBAL does disclose or otherwise transfer Personal Information of the Applicants, except as otherwise set out herein.  Personal Information will be used only for the purposes of providing services and performing its various obligations.

However VFS GLOBAL may need to disclose and share Personal Information when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal, statutory or regulatory process served on VFS GLOBAL or to exercise the legal rights or defend against legal claims, criminal investigations, judicial matters or in prevention, investigation, detection, prosecution of criminal activities or matters related to national security.

Service Provider Arrangements: VFS GLOBAL may disclose (or otherwise make available) personal information to third party service providers providing services like courier delivery, SMS, call center services. These third party service providers are provided with such information they need to perform their designated functions and are not authorized to use or disclose personal information for their own purposes. For example, where the visa applicant has opted for courier service, VFS GLOBAL will disclose certain Personal data such as name, address, phone number to the third party courier service providers. However personal information will not be shared with service provider/s for SMS service/s.  Such third party service providers are also required to adhere to security & privacy requirements as outlined by VFS GLOBAL.


Cookies are files or pieces of information that may be stored on system or internet enabled devices of the User, when the User visits the website/s of VFS GLOBAL. VFS GLOBAL uses cookies to make the website/s simpler to use. VFS GLOBAL cannot identify the User personally from this information.

  VFS GLOBAL website offers certain features that are only available through the use of cookies.
  The cookies help website users and maintain their signed-in status.
  Most cookies are "session cookies," meaning that they are automatically deleted from website user’s hard drive at the end of a session when the applicant/user exits the website. However “Persistent cookies” remain in place across multiple visits to our websites.
  Applicant/ website user may encounter cookies from any links of third parties on certain pages of the website that VFS GLOBAL does not control.

Once a User accesses the website/s of VFS GLOBAL, User consents to use of cookies by VFS GLOBAL. If User does not agree to use of cookies, User should not use website/s of VFS GLOBAL. If the cookies are disabled, it may impact the User experience on website/s of VFS GLOBAL.


  VFS GLOBAL  does not tolerate spam.
  VFS GLOBAL website/s or communication tools shall not be used to send spam or otherwise send content that would violate the terms and conditions of VFS GLOBAL user agreement.
  VFS GLOBAL filters and automatically scans messages for viruses and other illegal or prohibited content before they are sent.
  To report any issues related to spam or spoof emails to VFS GLOBAL, please address e-mails to communications@vfsglobal.com.
  VFS GLOBAL does not permanently store email messages sent to or by it through various formats. VFS GLOBAL does not rent or sell any email addresses to third parties.
  A user/users is/are not licensed, permitted, expected to add, modify, deface, hack, misuse or abuse VFS GLOBAL’  website or the contents therein.


VFS GLOBAL has implemented measures designed to help protect personal information in its custody and control. VFS GLOBAL maintains reasonable administrative, technical, physical and organizational safeguards in an effort to protect personal information in its custody and control. However VFS GLOBAL shall not be liable for unlawful access, use, modification, destruction, destruction or interceptions by unauthorized persons. 

Retention & Destruction of Personal Information:
Application packages collected from Applicants will not be copied or retained by VFS GLOBAL. Unless otherwise mandated by the concerned Diplomatic Mission, any other paper, hard copies, forms or other records containing personal information will be destroyed by a secure shredding process within thirty (30) days of a passport’s return to an applicant. 

For the purposes of assisting the Applicants should they contact VFS GLOBAL with follow-up queries, Applicant personal information may be retained in electronic form, after passport and/or documents have been returned to the Applicants, for a maximum of thirty (30) days or for such period as specified by the respective Governments/ Diplomatic Missions.

VFS GLOBAL performs secure disposal or destruction of personal information on the equipment or devices used for storing personal information. When disposing of equipment or devices used for storing personal information (such as filing cabinets, computers, diskettes, and audio tapes), VFS GLOBAL takes appropriate measures such as to removal or deletion of any stored information to prevent access by unauthorized parties.

VFS GLOBAL and its third party service providers/ vendors may provide personal information in response to a search warrant or other legally valid inquiry pursuant to contravention of law / order or to an investigative body or as otherwise required or permitted by applicable law VFS GLOBAL may also disclose personal information where necessary for the establishment, exercise or a defense of legal claims, or as otherwise permitted by law.

Third Party Links

VFS GLOBAL website may contain links to other/ third party sites promoting various products and/or services that VFS GLOBAL does not own or operate..  These links to websites are in nature of paid advertising are not verified by VFS GLOBAL. These links are provided for convenience access to these links is voluntary and does not indicate that VFS GLOBAL endorses or is associated with any of these other third party websites. Users are requested to use their own discretion which dealing with these websites and neither VFS GLOBAL nor its officers, employees, agents shall have any responsibility or liability of any nature whatsoever for these other third party websites or any information contained in them.

These linked websites have their own separate and independent privacy statements, notices and terms of use, which Users are recommended to carefully review the same. VFS GLOBAL does not have any control over such third party websites, and therefore shall have no liability or responsibility their personal information practices.

To Personal Information

Please note that disclosure of personal information is voluntary. The Applicants / Users disclosing personal information shall be deemed to have read and understood this Privacy Policy and consents to use and disclosure of the personal information as provided in this Privacy Policy. The Applicants / Users have right to withdraw their consent prior to further disclosure of the personal information by VFS GLOBAL to the Diplomatic Missions / Governments and/ or relevant Visa Offices or other third parties.

Applicant/s have right to their personal information provided by them. Users may request access to their  personal information by writing an email to the Info email ID mentioned on the “Contact Us” page with subject line as “Subject Access Request”. This request will be forwarded to the respective Governments/ Diplomatic Missions since they are the data controllers and further action will be taken by VFS GLOBAL based on the directions received by the respective Governments/ Diplomatic Missions.

VFS GLOBAL shall not be responsible to ascertain authenticity or accuracy of the information provided by the Applicant. It shall be the duty of the Applicant to ensure that the information provided to VFS GLOBAL is accurate, complete and upto date.

Changes to This Privacy Policy

Please be advised that the Privacy Policy may be updated from time to time and Users/ Applicants to regularly visit VFS GLOBAL website to access the latest policy statement.

Contact Us

For any questions about this Privacy Policy or the practices described herein, please write to vfsprivacy@vfsglobal.com for more information. The applicant may always refuse to receive such offers and information for which the applicant may please contact Italy Visa Application Centre, Tel No: +91 22 67866004 Email: infowest.italyin@vfshelpline.com


For inquiries as regards Privacy Policy please send e-mail to vfsglobalprivacyofficer@vfsglobal.com

Beware of fraudulent job offers

Fraudulent Recruitment / Employment Offers

It has come to VFS Global’s attention that, individuals misrepresenting themselves as VFS Global’ agents or representatives have approached people to offer fraudulent/fictitious employment opportunities, with the intent to steal personal information or solicit money from people. We encourage you to exercise caution and common sense when receiving any such employment offer, which requires payment of any fees/money, or promises a work visa in exchange for money. The said offers are completely fake and not valid. VFS Global is not a Recruitment agency and does not offer recruitment services. Scammers operate primarily via the internet, email, phone etc. We warn people to beware of such scams.

Please be advised that, VFS Global is a visa processing company and we work only with government and diplomatic missions to fulfil their administrative requirements of visa application processing. Neither VFS Global nor its representatives will ask for money from individuals under any circumstances to lure them with employment opportunities either in VFS Global or outside. If you receive any offer that purports to be from VFS Global, which ask for money, these types of offers are fraudulent.

Warning signs of recruitment fraud

The following are some examples of recruitment fraud which are in violation of VFS Global’s processes and ethical practices:

The email is not sent from an official VFS Global e-mail address but from a free e-mail service such as: Hotmail, Gmail, Outlook, Yahoo, etc. It is also possible that, the email is sent from a fake email address.
You are asked to disclose private or confidential information.
You are asked to be interviewed over the phone or via an instant-messenger type program.
You are requested to pay fees/money.
You are requested to complete bogus recruitment documentations such as an application or employment visa forms, (the VFS Global name and logo could be forged/fabricated and featured on the documentation without authority).
Insistence on urgency.
Money will be requested for processing Work Permits, Visa applications or the like.

Such actions are presumably intended to defraud or obtain personal information from the victims.

The activities of these individuals involve criminal and civil liabilities. While VFS Global takes such matter seriously and reserves its right to contact competent law enforcement agencies to investigate and prosecute such illegal activities, it is often difficult to locate and prosecute these individuals.

Therefore, if you receive a request, either in writing or verbally, for an interview or a job offer that you believe is or might be fraudulent or suspicious, please disregard them. You may also verify the same with VFS Global at communications@vfsglobal.com

If you come to know that a fraud is being perpetrated, we encourage to forthwith contact your local police and/or any competent authorities and also to keep us informed by reporting the fraud at acco@vfsglobal.com

Under no circumstances will VFS Global be liable or responsible for any loss, damages, expenses or inconvenience resulting from these unauthorized persons and/or activities.