Customer Service

We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in Feedback Forms available at counters.
VFS, of course, is keen to hear from you if you have received outstanding service from a particular member of our team and would be delighted to receive your recommendations.


VFS aims to provide an efficient service to the Visa applicants. If you have some feedback or a complaint, we would like to know about it as soon as possible. We shall acknowledge promptly and ensure a comprehensive and timely redress of your complaint / feedback to the best of our ability. Every Italy Visa Application Centre operated by VFS, maintains a Complaint/ Feedback Register for the benefit of applicants. The Supervisor of the Visa Application Centre shall provide access to the Register on demand.

Alternatively, you can e-mail your feedback and complaint to

Or Fax in your complaint at +91 11 42658208

If you wish to complain about the service you received from VFS, you may submit your complaint directly in person at a Visa Application Centre (s).

In all cases please provide your name, passport number, address and telephone number, a clear description of your complaint / feedback and as much detail of names, dates, places and other background as possible.
If you are a VISA applicant then please provide your date of birth, type of application, Passport Number and Application reference number as well.
We will take your complaint / feedback seriously and will try to provide a full reply within 2 working days. If we cannot give you a full reply within this time we will tell you when we expect to do so and keep you up to date with the progress.
In the unlikely event that you are not satisfied with our response, you can escalate your complaint addressed as per following:

For applicants applied at Delhi, Jalandhar and Chandigarh
The Embassy of Italy,
50 E, Chandra Gupta Marg,
New Delhi- 110021.